Welcome to Banaras Kila – Hotel & Resort
These Terms and Conditions govern your use of the Banaras Kila – Hotel & Resort services, website, and facilities. By accessing or using our services, you agree to comply with and be bound by the following terms.
1. General
1.1. Banaras Kila – Hotel & Resort is located in Mauza Babatpur, Varanasi. By using our website or staying at our property, you agree to adhere to these Terms and Conditions.
1.2. Banaras Kila reserves the right to modify these terms at any time. Continued use of our services implies acceptance of the updated terms.
2. Reservations and Cancellations
2.1. All bookings are subject to availability and confirmation by the hotel.
2.2. Reservations must be guaranteed with a valid payment method or advance payment as specified during the booking process.
2.3. Cancellation and refund policies will be as outlined during the booking process. Late cancellations or no-shows may result in a cancellation fee.
3. Check-in and Check-out
3.1. Check-in time: 2:00 PM | Check-out time: 12:00 PM. Early check-in or late check-out requests are subject to availability and additional charges.
3.2. Valid government-issued photo identification is required at check-in for all guests.
4. Guest Conduct
4.1. Guests are expected to respect the property, staff, and fellow guests.
4.2. Any damage to the property or its belongings will be charged to the responsible guest.
4.3. The hotel reserves the right to refuse accommodation or services to any guest violating the rules or engaging in inappropriate behavior.
5. Use of Facilities
5.1. Guests may use the facilities, including the restaurant (भोज), conference hall (दरबार हाल), banquet hall (राज महल), palace rooms (राज भवन), bamboo/mud rooms (हमारा गांव), and gazebo (काशी मंडपम), as per the booking terms.
5.2. Certain areas and facilities may require prior booking or additional charges.
5.3. The hotel is not responsible for accidents or injuries resulting from misuse of facilities.
6. Privacy Policy
6.1. Banaras Kila respects your privacy and will protect your personal information in accordance with applicable laws.
6.2. By using our services, you consent to the collection, storage, and processing of your personal information for reservation and service purposes.
7. Liability
7.1. The hotel shall not be liable for loss, damage, or theft of guests’ belongings. Secure lockers are available for valuables.
7.2. The hotel is not responsible for disruptions caused by unforeseen circumstances such as weather, natural disasters, or government regulations.
8. Governing Law
8.1. These Terms and Conditions are governed by the laws of India. Any disputes shall be resolved in the jurisdiction of Varanasi courts.
9. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@banaraskila.com
Phone: +91 8808109109 |+91-7080050620 | +91-7080050629
Address: Banaras Kila – Hotel & Resort, Mauza Babatpur, Varanasi
By staying at Banaras Kila – Hotel & Resort or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing us for your stay in Varanasi!